App Name: Call24
Package Name: mn.greensoft.call24
Developer: GreenSoft LLC
Last Updated: October 20, 2025
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ACCOUNT DELETION REQUEST METHODS
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Users can request account and data deletion through two methods:
METHOD 1: CONTACT YOUR ORGANIZATION
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Call24 is an enterprise application designed for organizations.
Users should contact their organization's administrator or IT
department to request account deletion. The organization's
responsible specialist will process the deletion according to
internal policies.
METHOD 2: CONTACT GREENSOFT DIRECTLY
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Users can email [email protected] with the following information:
Email: [email protected]
Subject: "Account Deletion Request - Call24"
Include in email:
- Your full name
- Email address associated with your account
- Phone number
- Organization name
Response time: 1-2 business days
Completion time: Within 30 days
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DATA DELETION PROCESS
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Once we receive a valid deletion request:
STEP 1: VERIFICATION (1-2 business days)
- We verify user identity (name, email, phone)
- We confirm organization affiliation
- We check authorization to delete account
STEP 2: DELETION TIMELINE (Within 30 days)
- Account information permanently deleted
- User profile and personal data removed
- Access to the platform revoked
- Device tokens and sessions terminated
STEP 3: WHAT GETS DELETED
- User account credentials
- Profile information (name, email, phone)
- Personal preferences and settings
- Device tokens and session data
- Personal files and attachments
- iCloud synced data (if any)
STEP 4: WHAT MAY BE RETAINED
- Call recordings (for legal compliance - 90 days)
- Aggregated anonymized usage statistics
- Financial and transaction records (for accounting)
- Data required for legal obligations
- Backup archives (automatically deleted within 90 days)
STEP 5: CONFIRMATION
- Deletion confirmation email sent to user
- Organization admin notified (if applicable)
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DATA RETENTION POLICY
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- Personal data: Deleted within 30 days of verified request
- Call records: Retained for 90 days (legal compliance)
- Organization data: May be retained (belongs to organization)
- Backup archives: Automatically purged within 90 days
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IMPORTANT NOTES
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- This is an ENTERPRISE application, not a consumer app
- Users are typically employees of organizations
- Account deletion requires identity verification
- Some data belongs to the organization, not the individual user
- Legal retention requirements must be followed
- Account deletion is permanent and cannot be undone
- Users may create new accounts later, but data will not be restored
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DATA TYPES COLLECTED (For App Store Privacy Section)
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DATA USED TO TRACK YOU:
None - This app does not track users across other companies'
apps and websites
DATA LINKED TO YOU:
- Contact Info: Name, Email Address, Phone Number
- Identifiers: User ID
- Usage Data: Product interaction, app usage data
- Audio Data: Voice or sound recordings (for VoIP calls)
DATA NOT LINKED TO YOU:
- Diagnostics: Crash data, performance data
PURPOSE OF DATA COLLECTION:
- App Functionality: Enable VoIP calling and task management
- Analytics: Improve app performance and user experience
- Product Personalization: Customize user experience
- Developer Communications: Customer support
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PRIVACY PRACTICES
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- Data is encrypted in transit (HTTPS/TLS)
- Data is encrypted at rest (Database encryption)
- Users can request data deletion (via methods above)
- Users can request data export (JSON/CSV format)
- No data sold to third parties
- Regular security audits conducted
- Compliant with Apple's App Store Review Guidelines
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DATA EXPORT BEFORE DELETION
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Before requesting deletion, users can request a copy of their
personal data:
Email: [email protected]
Subject: "Data Export Request - Call24"
Format: JSON or CSV (Apple-compatible format)
Timeline: Provided within 14 days
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CONTACT INFORMATION
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Developer: GreenSoft LLC
Email: [email protected]
Website: https://greensoft.mn
Address: Ulaanbaatar, Mongolia
Privacy Policy URL: https://call24.mn/privacy
(Upload privacy-policy.html to your website)
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FOR APP STORE CONNECT SUBMISSION
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Where to add this information:
1. App Privacy Section
- Privacy Policy URL: https://call24.mn/privacy
- Account Deletion URL: https://call24.mn/data-deletion
2. App Privacy Details
- Select "Does your app collect data?" > Yes
- Select data types: Contact Info, Identifiers, Usage Data, Audio
- Data Used to Track You: None
- Data Linked to You: Contact Info, Identifiers, Usage, Audio
- Data Not Linked to You: Diagnostics
3. Privacy Choices
- Can users request deletion? Yes
- Deletion method: Email to [email protected]
- Deletion timeframe: Within 30 days
4. Account Deletion
- In-app deletion: Not available (enterprise app)
- Contact-based deletion: Yes
- Contact email: [email protected]
- Instructions: See METHOD 1 and METHOD 2 above
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APPLE REQUIREMENTS COMPLIANCE
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This data deletion policy complies with:
- App Store Review Guidelines 5.1.1 (Data Collection and Storage)
- App Store Review Guidelines 5.1.2 (Data Use and Sharing)
- App Store Review Guideline 1.3 (Account Deletion)
- iOS Privacy Guidelines
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
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ADDITIONAL INFORMATION FOR REVIEWERS
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Enterprise Application Notice:
Call24 is designed for business/enterprise use where:
- Users are employees of organizations using the service
- Accounts are managed by organization administrators
- Individual account deletion requires verification
- Some business data belongs to the organization
This is similar to enterprise apps like Slack, Microsoft Teams,
or Zoom where individual users cannot self-delete accounts
without organization approval.
Account deletion is available but requires:
1. User verification
2. Organization confirmation (if applicable)
3. Compliance with data retention laws
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CONTACT FOR APP REVIEW TEAM
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If Apple App Review team has questions about data deletion:
Technical Contact: [email protected]
Response time: Within 24 hours
Available for: Clarifications, demonstrations, documentation